Important Update as of June 2, 2020: Phased Reopening Plan
Effective Wednesday, June 3rd, we will begin Phase II of a phased reopening plan. The Taylor Bank team has implemented many safeguards and procedures inside our branch lobbies to provide the safest environment possible for our customers and employees in preparation of this phased lobby reopening.
Please read the below strategy being implemented by our team, for the safety of all customers and team members, as we enter Phase II. We will continue to monitor conditions and may adjust plans as deemed necessary to protect the health and well-being of our team, customers, and community.
Phase I - Lobby Hours By Appointment Only
-
Plexiglass shields have been installed at desks and customer service stations for added protection.
-
Our staff will be wearing face masks, and we request our customers wear face coverings as well.
-
Hand sanitizing stations will be available.
-
We will begin offering appointments for face-to-face banking services within our branch lobbies. During this phase, please contact your local branch to schedule.
-
Phase II - Controlled / Monitored Lobby Reopening
-
#1 - #3 under Phase I will still be in place, and customers will no longer be asked to schedule an appointment.
-
During this phase, we are limiting the number of individuals in our lobbies.
-
Upon entry to the lobby:
-
Please stop at the stop sign.
-
Briefly lower your face mask for security purposes.
- Please wait to be called on by one of our Customer Service Associates before proceeding
-
We ask that the appropriate 6’ social distancing measures be followed. There will be floor markers to assist you.
-
All customer points of contact across all locations are sanitized prior to opening and frequently throughout the day.
Phase III - Expanded Lobby Reopening
-
An increased number of customers and employees will be permitted in our buildings as dictated by public health and safety guidance.
-
Customer entry may continue to be monitored by our Greeters as outlined in Phase II.
-
Social distancing and personal protection equipment (PPE) will follow public health and safety guidance.
-
Remember, you can also bank anytime, anywhere using our full suite of convenient digital services, and take advantage of our enhanced drive-thru capabilities, outlined below.
Branch Modifications
For details on all of our locations, please visit our Find Us page: Find Us
Enhanced Drive-Thru Capabilities
Many in-branch transactions can now be completed in locations with drive-thrus. The following transactions may now be processed through a drive-through during normal branch hours:
- Cashier's Checks & Money Orders
- Outgoing Wire Transfers
- Bulk Coin Requests
- All Account Service Requests
Emergency Loan Assistance
If you are experiencing financial hardship, Taylor Bank is here to help. Solutions available to consumer, residential and commercial loan customers impacted by coronavirus include:
Emergency Assistance Personal Loan
A special unsecured Emergency Assistance personal loan at a reduced APR of 3.25% to cover living expenses or other necessities. No payment due for 120 days. Loan term not to exceed 48 months. Loan amount generally not to exceed $20,000.00.
Please contact us at 410-641-1700, or online through our Contact Us form, so we can discuss your situation, and review options that may be available to assist you.
Unlimited Savings & Money Market Account Transfers & Withdrawals
Effective immediately, through March 31, 2021, for your convenience, you may make unlimited transfers and withdrawals from your Taylor Bank Savings Account and Money Market Account with no fee.
Online & Mobile Banking
We encourage you to use Taylor Bank's Online and Mobile Banking services. You can access your accounts 24/7 online at taylorbank.com or by using the Taylor Bank Mobile App. From there, you can view your accounts and statements, transfer funds, deposit checks, and more. If you haven't enrolled in online access, or you would like to request Mobile Deposit, you can enroll now by completing the appropriate application below:
Should you need assistance with Online or Mobile Banking, please contact our Electronic Services Department at 410-641-1700.
Bank by Phone
Use our Bank by Phone system by calling 410-629-1320 or 410-629-1321 to access the following services:
|
|
Safety & Service
The safety and health of our customers and employees is of the utmost importance and we will continue to monitor the situation and provide updates as needed, including any changes to our operations, on our website and our Facebook and Instagram pages. In addition to prioritizing your needs, extra care is being paid to the needs of our employees as well by encouraging those employees who do not feel well to stay home.
Through all of this, please rest assured that we have contingency plans to ensure there will be no disruption in your banking services, and we will continue to remain operational.
Contact Us
We are here and ready to assist if you have any questions or concerns:
-
Call Us at 410-641-1700