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Taylor Bank is considering offering Electronic Statements with check images as a replacement for paper statements. E-Statements would be an optional service instituted to provide our customers with prompt, secure statement delivery. We would appreciate your responses to the following questions:
Taylor Bank continually investigates new products and services that may appeal to our customers. Your responses are an important part of this effort. Please look forward to more surveys in the future to assist us in continuing to provide the best possible products.
| Q: | I currently get my statement via Internet Banking. How is this different? |
| A: | The Internet Banking statement does not include the image pages. Check images are included with an E-Statement.
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| Q: | Why do I receive a paper statement when I review my account activity on Internet Banking? |
| A: | The bank is required by federal regulation to produce a periodic statement for specific account types. E-Statements satisfy that regulation.
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| Q: | How secure is the E-Statement? |
| A: | It is more secure than paper statements. The E-Statement e-mail notification you receive from the bank requires a username and password to access.
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| Q: | Why would Taylor Bank want to stop sending paper statements? |
| A: | In addition to offering a more secure statement delivery method for our customers, it is part of a "green" initiative to improve paper conservation.
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